Need to Return a product?

To return a product at onenationdesign.com, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at support@pbsamerica.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: (260) 580-9858
By e-mail: support@pbsamerica.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, onenationdesign.com accepts returns on merchandise from select manufacturers within 30 days. However, onenationdesign.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to onenationdesign.com on returned items, and onenationdesign.com will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND onenationdesign.com WILL COVER THE SHIPPING CHARGE
  • Professional Business Solutions of America
    3326 Terry Lane
    Fort Wayne, IN  46835
    United States

Returns within 30 days from invoice date can be  exchanged for a replacement, refund, or credit at onenationdesign.com's discretion. Please be aware that specific manufacturers have more restrictive return policies.